Mrs. Nik Mazlina Nik Mustapha
Deputy Director General (Technical Services and Operations)
Chief Digital Officer (CDO)
mazlina[at]mysa.gov.my
03-2697 3400
(i) Leading the use of data, analytics and technology with a focus on organizational needs in the fields of digital technology, data infrastructure and data governance;
(ii) Transforming digital services (products and services) as an innovation strategist and data-driven strategist, focusing on government services and users, particularly involving data analytics, digital literacy and self-service platforms;
(iii) Transforming customer experience as a data-driven innovator with a Whole-of-Government focus, especially in areas such as data sharing, open data, emerging technologies, smart technologies, and digital services across agencies/departments under its purview;
(iv) Assessing, coordinating, and endorsing digital service requirements, technical service and development allocations, as well as managing agencies as implementers of digitisation initiatives and projects;
(v) Leading change through the alignment of the Digitalisation Strategic Plan (PSP) of the Ministry/State/Agency by:
• Ensuring agency’s PSP aligns with the Public Sector PSP, Risk Management, and Change Management Plan; and
• Strengthening the agency’s digital governance structure and coordinating the adoption of policies, guidelines, and global best practices.
