Client’s Charter

CLIENT’S CHARTER FOR REMOTE SENSING SATELLITE DATA SERVICES

  1. Providing services in a professional, efficient and courteous manner.
  2. Providing feedback within three (3) working days.
  3. Providing remote sensing image products within the following stipulated time-frame:
    1. In general, the product delivery based on one unit image product and the said image is readily available at MYSA:
      • Standard Digital Products
      • System Corrected : 2 working days
      • Map Corrected : 4 working days
      • Pansharp : 5 working days
      • Digital Value Added Products : 12 working days
      • Ink-Jet Printed Products : 6-14 working days
      • Photographic Printed Products : 7-15 working days
    2. Application for restricted remote sensing images is in accordance with the Security Directive Circular on Classified Geospatial Documents and an additional of 2 weeks to one month is required for the security vetting process.
    3. Application for images for the purpose of disaster management and national security will be given the utmost priority and images will be prepared within a period of 1-3 days.
    4. Application of remote sensing data by students of higher learning institutes will be provided free of charge (for standard digital system corrected products only), with limited size based on the resolution of the requested satellite data. The delivery period of images for this purpose is within 14-30 working days.

PIAGAM PELANGGAN BAGI PENGUKURAN DAN PENGUJIAN BERKAITAN KEJURUTERAAN MEKANIKAL, PERSEKITARAN ANGKASA DAN ELEKTROMAGNETIK

  • Meningkat, merangsang dan memupuk keupayaan negara dalam bidang angkasa melalui usaha yang terkamir dan terselaras bagi membangun serta mengaplikasi teknologi angkasa untuk manfaat negara;
  •  Menyokong dan menambah nilai kepada dasar-dasar negara;
  • Mempromosi kerjasama antarabangsa;
  • Memajukan ilmu pengetahuan untuk manfaat kemanusiaan amnya dan rakyat Malaysia khususnya.